UNDERSTAND THE PARENT'S POINT OF VIEW
Having a good working relationship with the parents of children enrolled in your childcare is one of the keys to having a successful childcare business. A good relationship allows you to understand what is going on in each child’s home and to address any problems the child has in their development. An important part of a good relationship is being able to understand the parent’s point of view. Here are some ways you can learn this skill:
1. CONCENTRATE: Often in a stressful or emotionally charged situation, you can find it hard to concentrate because your thoughts are racing. Instead of thinking of what you are going to say next, listen to what the parent is saying. This will help you to understand how they are viewing the situation.
2. RELAX: Try to gain your composure and relax. This is not always easy; you might need to excuse yourself and go to another room until you feel ready to concentrate.
3. CHECK YOUOR BODY LANGUAGE: When you listen, remember how important body language can be. If you are tense, tapping your foot, or sitting rigidly, the other person might start to mirror your language. Try to sit or stand in a relaxed way. Lean slightly towards the other person, keeping your body open and relaxed, showing you are really listening.
4. ASK QUESTIONS: After listening, tell the person what you have understood her to say. If the parent does not agree, ask questions. Encourage the parent to voice her thoughts, opinions, and feelings. If you do still not understand her point of view, tell her calmly that you are confused and ask her to clarify. When you understand the parents point of view, explain to her that you might be coming from a different perspective, but you are interested in her thoughts on the situation.
5. ESTABLISH MUTUAL RESPECT: When you validate a person’s response respectfully, they usually will be more receptive to hearing your point of view. Establishing this level of mutual respect will be helpful throughout your relationship.
RESOURCES
Family Childcare Guide to Visits, Inspections, and Interviews, Donna Hurley, Sharon Woodward