HOUSEHOLD MEMBERS
Unlike other types of jobs, you are often in a position where you are not only interacting with a provider but also with other household membes who may be present at the time of your visit.
If there are household members present during a monitor visit, take this opportunity to consider what affect they may have on the child care environment. Often a provider's own children are the most likely to become disruptive during a home visit. Frequemtly this is their way of letting you (the Monitor) know that this is their home and they are not part of the child care program. A provider's child may be aware that your presence in their home is not welcome by the provider and as a result the child may become disruptive or defensive.
There may be occasions when an adult other than the provider may attempt to disipline children while you are present. This same individual may address you in a manner that you feel is rude or inappropriate. In some instances a husband or partner may feel it is their role to speak for the provider, and as a result your ability to communicate directly with the provider is affected.
In all these instances your patience and professionalism is important. Try to keep in mind that whatever the circumstances, you need to maintain a moderate tone and a calm demeanor. If possible, create an opportunity to speak to the provider privately. Do this during the visit, or by phone or in a letter after the visit has been concluded. Remind the provider that she is the individual who is licensed and is the one responsible for maintaining her program in an appropriate fashion. Work with the provider to create opportunities for communication. Reinforce, whenever possible, the provider's ownership of her business and support her with any resoures you have available.